FAQs

Question: I'am a foreigner, I have an international driving license, can I rent a car in Vietnam and drive by my self?
Answer: No, current laws in Vietnam forbid drivers without a Vietnamese licenses.

Question: Can I rent a car with an English speaking driver?
Answer: Yes, all of the SATSCO's drivers can speak and understand English. If you encounter any communication problems, you can call our customer service agents +84 977847893 or our manager at +84 913734611.

Question: Am I responsible for damages to the car?
Answer: On SATSCO chauffeur drive rental, our chauffeur is responsible for the car, not you.

Question: Can I request the same driver for multiple days?
Answer: Yes, we can arrange the same driver for multiple day rentals

Question: How can I rent a car at Tan Son Nhat Aipport?
Answer: after finishing the Immigration and Custom check, please go out of the terminal and turn right to our counter located at the gate no. 13 below. Here SATSCO's staff will welcome you and process your payment then escort you to our parking lot just outside the arrival terminal. Our driver will take you to the place you need.

Question: How can I recognize my driver?
Answer: your driver are dressed in SATSCO's uniform

Question: Can I rent a chaufeur for sort or long term?
Answer: Yes, Our chauffeur services is totally reliable and very cost-effective. We have a non-smoking policy for all our drivers.

Question: Can I use a credit card to get cash in Vietnam?
Answer:  Yes, but it gets more difficult the further you are from the cities. Hanoi, Ho Chi Minh City and other centres have ATMs that accept the main cards, but only dispense local currency. Be warned that all credit card transactions in Vietnam are subject to a 3% surcharge (3.9% for Amex)

Question: Can I pay by credit card in Vietnam?
Answer: Yes, but only in a few places. In cities, large hotels, international restaurants and some souvenir shops take Visa or MasterCard, but it is not wise to rely upon it as a method of payment.

Question:  What about travellers’ cheques?
Answer: Travellers’ cheques and cash in any international currency can be changed at all major banks. Some hotels will accept travellers’ cheques.
 
Question:  What are the levels of commission for changing money in Vietnam?
Answer:  All credit card transactions in Vietnam are subject to a surcharge. Charges for other transactions vary: we will supply full details on request. There is no commission on excanging ‘hard’ currency.

Question:  Where can I change my currency into local currency?
Answer: At the airport, in banks, or in shops licensed to sell gold - exchange rates are very similar. Steer clear of street moneychangers - the exchange rate will be no better, and being given forged notes is a risk.
 
Question:  What if I have a lot of local currency left over when I leave?
Answer: You can change local currency back to the currency you entered with by showing the yellow customs slip that you were given on arrival. The amount you take out must be less than the original amount you brought in.

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